Refund & Return Policy
Your satisfaction means everything to us. If you're not fully happy with your purchase of Gold Honey Shilajit, we’re here to help with a smooth and transparent return process.
📩 How to Start a Return
To initiate a return or request a refund, please contact our support team at:
Hillsideshilajitmys@gmail.com
Alternatively, you can reach out via our contact form on the Contact Us page.
🚚 Cancellation Policy
If you wish to cancel your order, please email us before your item has been shipped. Once your order leaves our fulfillment center, we may not be able to stop the delivery.
🔁 Return Eligibility
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You must initiate your return request within 30 days of receiving your order.
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Products must be returned in their original condition.
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If you're requesting a refund for dissatisfaction, please ensure that at least 2/3 of the jar remains unused.
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Contact our customer service team before shipping anything back—we’ll provide instructions and confirm your eligibility.
📦 Damaged or Defective Items
If your item arrives damaged, broken, or defective, please email us immediately with clear proof (photo or video). We will be happy to send you a replacement at no extra cost.
🚛 Return Shipping
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If your return is approved, we’ll issue a prepaid return shipping label.
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In certain cases, DHL return fees may apply, especially for international returns or rejected packages.
🧾 Refund Timeline
Once your return is received and inspected, we’ll notify you of the status. Approved refunds will be credited back to your original payment method within 7 business days.
🕓 Delivery Delays & Refunds
During peak shopping seasons or courier delays, your items may arrive later than expected. If your delivery is significantly delayed without prior notice, you may qualify for a partial refund.
📷 Help Us Improve
To help us better our service and product quality, we may request a photo of your returned item.
Need Help?
Feel free to reach out to our friendly support team for any return or refund-related questions:
📧 Hillsideshilajitmys@gmail.com